GENERAL INFORMATION SECTIONS
LOCATION

Heaton Park
The Farm Centre
Manchester City Council
Manchester
M25 2SW

Heaton Park is one of the largest municipal parks in Europe covering an area of up to 600 acres. Heaton Park has been open as a park since 1902. At Heaton Park there are great facilities such as an 18-hole golf course, a boating lake, an adventure playground and a tramway museum. The Park has a long and rich history of hosting festivals and concerts.

In Early 1900’s numerous gramophone open air concerts took place whereas in more recent times, Heaton Park was visited by Pope John Paul the second in 1982 and celebrated by over 100,000 people attending. At the peak of ‘Madchester’, Heaton Park hosted ‘Cities in the Park’ which featured the great and the good of the day including Happy Mondays, De La Soul and 808 State. In more recent times Heaton Park has hosted now legendary concerts by The Stone Roses and Oasis.

Heaton Park is situated to the North of Manchester city centre. It is 5 miles from the city centre and is well serviced by public transport being on the Bury Metro link line as well as other public transport. Being just adjacent to the M60 ring road it is easily accessed by car.

NEARBY HOTEL ACCOMMODATION
We've teamed up with festival accommodation experts, Planet Festival, so you can easily check what rooms are available for the Parklife Weekender 2015. Limited number of ticket + accommodation packages or just accommodation by itself available.

Click here to find hotel rooms and check availability.
OPENING TIMES
Saturday 6th June : 11.00 hrs – 23.00
Sunday 7th June : 12.00 hrs – 23.00

Last entry into the festival is 17.00.
No re-admittance allowed after leaving the festival site.

There are three public entry and exit gates to Parklife this year which are, West Gate located on Bury Old Road, East Gate which is on Sheepfoot Lane and the North Gate is by the Lake in Heaton Park. The fast-track entrance to Parklife for VIP ticket holders is located on Bury Old Road to the north of West Gate.

The Parklife Express will drop inside Heaton Park. We would advise people travelling via the Parklife Express to follow the footpath and use the North Gate by the Lake.

People walking to the park should follow the event signage.
PROGRAMMES
Stage running times are available to purchase as a programme. These are available from the programme stands, merchandise stands or the official roaming sellers.
BARS

We have a number of bars onsite selling alcoholic and non-alcoholic drinks. Parklife operates the ‘Challenge 21’ policy. If you look under 21 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18. Recognised forms of ID are:

We accept the following forms of Identification:

• Current UK Passport
• Current Driver’s License or Provisional License

Plus the following cards (part of the PASS Scheme):

• VALIDATE UK
• CitizenCard

Please enjoy alcohol responsibly.

Do not buy alcohol for persons under the age of 18, if you do you risk being ejected from the festival.

To apply for a Bars Job at Parklife please visit our application site..

ENTRANCE POLICY
Conditions of entry

Do obey the laws of the land. Drugs are no more legal at a festival than in the outside world. Drug dealing and consumption will not be tolerated. Parklife has zero tolerance for legal highs.
No Alcohol or liquids of any kind
No drugs including ‘legal highs’
No knives or weapons
No aerosols, sprays or pressurised containers permitted
No Glass
No Umbrellas
Admission is subject to search
No under 16’s - 16 and 17 year olds must be accompanied by a responsible guardian. (Maximum of 4 under 18's per responsible guardian).
No food
No perfumes or aftershaves
No dogs
No flares or fireworks
No bikes
No re-entry
Management reserve the right to refuse admission
No Man-Bags
No Selfie-Sticks

Please note valid I.D. is required upon entry.
Accepted forms of I.D. are:
- in date passport
- in date driving license (provisional accepted)
- in date citizen card
TENT CAPACITIES
All of the tented stages at Parklife have a maximum capacity that, by law, we cannot exceed. If you want to see a particular artist, please arrive early to the stage to avoid disappointment. Once the tents have reached capacity we will be enforcing a one in one out policy. If you cannot get access, we recommend you go and enjoy an artist at an alternative stage.
NOISE

There is a possibility that the sound pressure may exceed 96dB. Prolonged exposure to loud noise can affect your hearing. Have you thought about protecting your hearing?

Click here to find out how to protect your hearing.

LOST PROPERTY
If you lose something at Parklife there is a Lost Property desk in the centre of the site where you can go to log what you have lost and try to reclaim anything that has been found.

After the festival, you will need to email lostproperty@parklife.uk.com to find out if we have found your belongings, when you will be able to drop in to site to collect the lost items, up until 5pm Sunday 14th June.

PLEASE NOTE -  items will only be kept 2 weeks after the festival, when it will then be given to local charities.
FOOD & DRINK

No food or drink of any description is permitted into the festival.

There will great variety of food stalls onsite offering a wide range of food including organic, vegetarian and vegan options. There will be a large number of bars selling alcoholic and non-alcoholic drinks. You must be over 18 years of age to purchase alcohol. We will be operating a challenge 21 policy if you look under 21 we will ask you for ID so please do not be offended.

DISABLED ACCESS INFORMATION AND FACILITIES

Parklife work closely with Attitude is Everything to provide an event site which is as accessible as possible to everyone.

To apply for disabled access facilities please read the below FAQ’s and information, and download a disabled access application form.

This information, the FAQ’s and the application form can be downloaded by clicking on the links below

Download: Disabled access information & FAQ's in Word format
Download: Disabled access information & FAQ's in PDF format

Download: Application form for Disabled access requirements in Word
Download: Application form for Disabled access requirements in PDF

We also have alternative formats of the access information available upon request. Please contact us if you require this info in an alternative format.

I am a customer with access requirements / I am disabled, how do I buy a ticket for Parklife 2015?

You can buy tickets by following the links on the website. If you prefer to buy tickets over the phone you can call the ticketing agencies directly.

If Parklife tickets completely sell out, is there an allocation reserved for customers with access requirements and/or disabled customers?

Parklife does not reserve an allocation of tickets for accessible customers. Once tickets are sold out, they are sold out.

I require a Personal Assistant in order to attend the event, must I buy a ticket for my PA?

If you qualify for a PA to attend the event with you, you should buy a ticket for yourself and complete the access requirement form. The form will be available online 48 hours before tickets go on sale, you can send your application once you have bought a ticket. You do not need to buy a ticket for the personal assistant, however if you do not qualify for a PA and tickets have sold out you will not be able to buy an additional ticket.

What disabled access facilities are available at Parklife?

We offer accessible car parking, personal assistant tickets, viewing platform access and disabled toilets. We have a dedicated access reception manned by our Access Team. Not everyone may be eligible for all of the access facilities, applications can be made for individual facilities. More detailed information is available further down the page.

I am unsure if I qualify for the access facilities on offer.

Automatic qualification applies to those able to supply the following documentation dated within the past 12 months or with valid date covering the event:

• Front page of DLA letter with PIP letter
• Front page of Attendance Allowance letter
• Blue badge accompanied by driver’s license photo card and/or
passport photo page
• Evidence of being registered as severely sight impaired (blind)
• Recognised Assistance Dog ID card
I am unable to provide any of the above,

We recognise that the evidence above is not definitive. If you do not have any of the above evidence but wish to apply for particular access facilities you will need to complete the application form and provide a statement and supporting evidence. These applications will be considered on a case by case basis.

DISABLED ACCESS INFORMATION

Access around the site

The Parklife event takes place at Heaton Park. Please see the park’s website for more information.

The site is a green field site with some sloping areas around the event site and the event entrances. The event field is park land therefore some areas within the site will be uneven. There are no hard standing pathways once in the event site. The majority of stages will be, on average, 60 to 70 metres apart.

Bookable access facilities

The location of the disabled car park will be within 5 minutes of an event entrance

The event will take place in the Papal Field in Heaton Park, all entrances to the park will be accessible.

The following access facilities need to be pre-booked using the Access Requirement Form.

2 for 1 tickets for personal assistants

We provide a 2:1 ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant. Once you have brought a full price ticket, please fill in the access requirement form and provide us with documentation in order to receive your personal assistant ticket.

Arriving and departing the festival

Metrolink: There are two tram stops within close proximity to the festival site; Heaton Park and Bowker Vale. Heaton Park is closer to the site, the closest entrance is East, which is the least accessible entrance and the Access Reception is on the other side of the festival site. It is recommended that you alight at Bowker Vale and then walk the short distance to the Access Entrance just off Sheepfoot Lane, M25 0DN. The Heaton Park tram stop will be CLOSED when the event finishes, for leaving the event you MUST use Bowker Vale.

Taxi:
Ask your taxi to drop you at the at the site car park which is just off Sheepfoot Lane, M25 0DN

Bus:
The bus stop will drop you at the North Gate of the festival site, however it is equidistant to walk to the Access Reception, so please follow the Access signs.

Parking:
The Access Car Park is located just off Sheepfoot Lane, M25 0DN, it is beyond the public car park, and is the hard standing car park, which is adjacent to the Reception.

Bike:
The bike store is located just off Sheepfoot Lane, M25 0DN, it is the hard standing car park, which is adjacent to the Reception.

Walking:
When heading from Bury Old Road, go beyond the East entrance on Sheeofoot Lane, M25 0DN, to find the entrance to the car park and then the Reception. When heading from Middleton Road, walk along Sheepfoot Lane and follow signs for public and access car park, the reception is adjacent to the access car park.


Accessible Parking

An accessible car park is located as close as possible to an event entrance.

Viewing Platforms

Admittance to the viewing platform will only be given to those wearing a access wristband and access lanyard.

There will be four viewing platforms available at the event; Main Stage, Temple Stage, Now Wave/Drop the Mustard, Resident Advisor / Bugged Out and Big Top / Sounds of the Near Future. The tented stages and the platform will be at the back of the tent next to the Front of House stand. The Main and Temple Stage view platforms will be adjacent to the Front of House, with a direct view of the stage.

Assistance Dogs

We welcome assistance dogs onto the site with advance notice. There will be an area provided for toileting and drinking.

Strobe Lighting

There will be general warning signs in all the performance area if strobe lighting will be used. Due to the nature of the artists it is likely that strobe lighting will be used throughout the performances. There will not be a warning immediately before a period of strobe lighting.

Medical Services

There are First Aid facilities within the event site. There will also be Medics and First Aiders on patrol around the event. If you require more information, please get in touch.

Contact details for disabled access enquiries

If you require more information on the disabled access facilities at the event or would like to get in touch please email access@parklife.uk.com, call 0161 711 0017 or write to us at: Access Officer, Ground Control, 3rd Floor, 14 Little Lever Street, Manchester M1 1HR

NEIGHBOURS

We are pleased to have this event in Heaton Park. We can only do so with the support of the local community, please respect our neighbours by arriving and leaving peacefully, not trespassing on their private property and not dropping litter.

GREEN PARKLIFE

Heaton Park is surrounded by busy roads, we encourage all attendees to Parklife to use the extensive local public transport which services the park. For those who are travelling by car to the site, we strongly encourage you to car share to help us strive to be a greener Parklife.

Please see the Transport to Parklife section for the best ways to get to the festival.

Parklife has a 10p deposit scheme on plastic cups and bottle as part of our commitment to significantly reduce the amount of waste produced at the festival . We aim to reduce our carbon footprint, and by doing this we can ensure that your waste gets recycled properly rather than going to landfill. For each cup or bottle that is returned to a Cup Exchange Point, you will receive the 10p deposit back.

INFORMATION FOR LOCAL RESIDENTS

PARKLIFE COMPLAINTS PROCEDURE (Community Impact)

Monday 8 - Wednesday 10 June

If you have any specific issues relating to the events on Friday, Saturday and Sunday (e.g. litter, cleansing) please:
- email these to residents@parklife.uk.com. These will be logged and resolved.
- telephone 0161 711 0017 between 10am and 4pm

Unfortunately we are unable to discuss complaints or multiple issues on the phone, and we are not able to offer a ring back facility.

If you wish to make a written complaint about the events in general (e.g. you feel there are multiple issues and / or the events aren’t suited to this location) your complaint can be emailed to residents@parklife.uk.com. We will respond to these in writing within 28 days.

There is also a public debrief session on Wednesday 1 July, 5-8pm, at the Orangery in Heaton Park.


Thursday 11 June onwards

If you wish to make a written complaint about the events in general (e.g. you feel there are multiple issues and / or the events aren’t suited to this location) your complaint can be emailed to residents@parklife.uk.com. We will respond to these in writing within 28 days.

There is also a public debrief session on Wednesday 1 July, 5-8pm, at the Orangery in Heaton Park.

Community Impact Report

All of the above will inform the Community Impact Report which will be completed by September 2015. This will be a public document available. Any issues or complaints that you would like to in-form this report should be emailed by Friday 3 July.

VIPEES LUXURY TOILETS
Vipees are extremely pleased to be returning to Parklife for our 2nd year, after a fantastic debut last year we would like to welcome customers old and new to receive the Vipees Ultimate Toilet Experience. for further information and to guarantee your daily or weekend wristbands please visit www.vipees.co.uk .

TICKET SCAMS

Ticket fraud is when you buy tickets from a website, but the tickets do not arrive or turn out to be fake.

How do scam ticket websites work?

- The website offers you the chance to buy tickets to a popular event. The event is often actually sold-out, or the tickets haven’t officially gone on sale yet.

- You pay for the tickets but they are never delivered.

- In some cases you might be told that a customer representative will meet you at the venue on the day. Nobody turns up.

- You may even receive tickets, but when you arrive at the event, the organisers tell you the tickets are fake.

- When you try to call the company you bought the tickets from, your calls are not answered or do not connect.

- Remember that it’s easy for scammers to set up a fake website that looks genuine. Some even use a name or website url that is similar to a legitimate website. If you’re unsure or it sounds too good to be true, leave the website immediately.

Get safe online: Protect yourself from scam ticket websites

- Check where the company’s office is and whether they have a landline in this country and a proper address rather than a PO box.

- Check online if there is adverse criticism of the company.

- Ask questions, such as when the ticket will be dispatched and what type of ticket you are buying.

- Read the terms and conditions on all but particularly not known websites (some ticket websites state quite clearly that there are no refunds).

- If you’re buying football tickets, be aware that it’s illegal to re-sell football tickets under the Criminal Justice and Public Order Act in most instances.

- Pay for tickets by credit card – the card issuer is jointly liable for a failure for goods or services to be provided as long as the price of a single ticket is more than £100 (but less than £30,000) but check with your card provider how long the period of liability is if the event is further ahead .

- Check the payment pages are secure by looking for a padlock symbol in the address bar, and making sure the website address begins with ‘https’.

If you have lost money to a ticket scam, report it to Action Fraud

ILLEGAL HIGHS
Parklife Weekender has zero tolerance for drugs and legal highs. Should you be found with either a controlled substance or herbal or legal high at the point of entry you will be denied entry and handed over to the Police. Should you be found within the festival site with either a controlled substance or herbal or legal high you will be ejected and handed over to the Police.

Anyone seeking information on the risk of taking illicit drugs or new psychoactive substances should refer to the FRANK website here: (www.talktofrank.com) or the new confidential helpline (0800 77 66 00).
UNDER 18S
Under 16s are not permitted. 16 or 17 year old's must be accompanied by an adult, up to a ratio of four 16/17 year olds to one adult (18 or over)
FAQS

If I have bought a weekend ticket can I camp overnight?

No, Parklife Weekender is not a camping festival and all attendees will be asked to leave the site at the end of the event, being 23:00. No cars are permitted to park overnight in the allocated car parks.

Can I take in my own food and drink to Parklife?

No, you are allowed to drink and eat in the park outside the perimeter of the festival and in the queuing lanes. But once you reach the search lanes you cannot take in any food or drink. There are a large variety of food and drink facilities within the festival.

I have an enquiry regarding my tickets, who do I speak to?

You need to contact the ticket agency that you purchased your ticket from, please see the ticketing section of the website for a list of ticket agencies and their websites.

I have lost my ticket, what can I do?

Unfortunately tickets and wristbands cannot be replaced under any circumstances.

I would like to bring my food/market stall to Parklife, who do I contact?

See the Trading at Parklife section on the Info page for contact information.

I would like to work at Parklife, who could I contact?

See the Working at Parklife page for contact information and job roles available.

Can I come to Parklife if I am under 16?

No, unfortunately all attendees have to be 16 or over to attend Parklife Festival. 16 and 17 year olds must be accompanied by an adult. (Maximum of 4 per under 18's per adult)

Can I smoke at Parklife?

The same regulations apply at Parklife as the rest of the country, you can smoke in the open air but not inside big tops and tents, look out for the ‘no smoking’ signs.

When can I arrive/leave by?

Parklife gates open from 11:00 on Saturday 8th and Sunday 9th June. On both days the event finishes at 23:00.

If I leave Parklife can I get back in?

No, there is no re-entry into the festival whatsoever. But we have everything you need inside the site. Please see Site Facilities section above for more information.

I would like my band/act to play at Parklife, who should I contact?

We have already programmed the full line-up for Parklife 2014 so unfortunately there is no opportunity for further acts. Please see the line-up page for further details.

What time is last entry to Parklife?

Last entry to Parklife is 5pm.

Can I buy official Parklife Merchandise?

Yes, we will be selling a wide range of merchandise at the festival.

Are dogs allowed into the event?

No pets are allowed within the event site. Assistance Dogs, however, will be permitted.

Is there anywhere I can arrange to meet up with my friend?

We suggest using the Information Point in the main arena as a meeting point for friends.