The Farm Centre
Manchester City Council
Heaton Park is one of the largest municipal parks in Europe covering an area of up to 600 acres. Heaton Park has been open as a park since 1902. At Heaton Park there are great facilities such as an 18-hole golf course, a boating lake, an adventure playground and a tramway museum. The Park has a long and rich history of hosting festivals and concerts.
In Early 1900’s numerous gramophone open air concerts took place whereas in more recent times, Heaton Park was visited by Pope John Paul the second in 1982 and celebrated by over 100,000 people attending. At the peak of ‘Madchester’, Heaton Park hosted ‘Cities in the Park’ which featured the great and the good of the day including Happy Mondays, De La Soul and 808 State. In more recent times Heaton Park has hosted now legendary concerts by The Stone Roses and Oasis.
Heaton Park is situated to the North of Manchester city centre. It is 5 miles from the city centre and is well serviced by public transport being on the Bury Metro link line as well as other public transport. Being just adjacent to the M60 ring road it is easily accessed by car.
We have a number of bars onsite selling alcoholic and non-alcoholic drinks. Parklife operates the ‘Challenge 21’ policy. If you look under 21 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18. Recognised forms of ID are:
We accept the following forms of Identification:
• Current UK Passport
• Current Driver’s License or Provisional License
Plus the following cards (part of the PASS Scheme):
• VALIDATE UK
Please enjoy alcohol responsibly.
Do not buy alcohol for persons under the age of 18, if you do you risk being ejected from the festival.
To apply for a Bars Job at Parklife please visit our application site..
There is a possibility that the sound pressure may exceed 96dB. Prolonged exposure to loud noise can affect your hearing. Have you thought about protecting your hearing?
Click here to find out how to protect your hearing.
No food or drink of any description is permitted into the festival.
There will great variety of food stalls onsite offering a wide range of food including organic, vegetarian and vegan options. There will be a large number of bars selling alcoholic and non-alcoholic drinks. You must be over 18 years of age to purchase alcohol. We will be operating a challenge 21 policy if you look under 21 we will ask you for ID so please do not be offended.
Parklife work closely with Attitude is Everything to provide an event site which is as accessible as possible to everyone.
To apply for disabled access facilities please read the below FAQ’s and information, and download a disabled access application form.
This information, the FAQ’s and the application form can be downloaded by clicking on the links below
Download: Disabled access information & FAQ's in Word format
Download: Disabled access information & FAQ's in PDF format
Download: Application form for Disabled access requirements in Word
Download: Application form for Disabled access requirements in PDF
We also have alternative formats of the access information available upon request. Please contact us if you require this info in an alternative format.
I am a customer with access requirements / I am disabled, how do I buy a ticket for Parklife 2015?
You can buy tickets by following the links on the website. If you prefer to buy tickets over the phone you can call the ticketing agencies directly.
If Parklife tickets completely sell out, is there an allocation reserved for customers with access requirements and/or disabled customers?
Parklife does not reserve an allocation of tickets for accessible customers. Once tickets are sold out, they are sold out.
I require a Personal Assistant in order to attend the event, must I buy a ticket for my PA?
If you qualify for a PA to attend the event with you, you should buy a ticket for yourself and complete the access requirement form. The form will be available online 48 hours before tickets go on sale, you can send your application once you have bought a ticket. You do not need to buy a ticket for the personal assistant, however if you do not qualify for a PA and tickets have sold out you will not be able to buy an additional ticket.
What disabled access facilities are available at Parklife?
We offer accessible car parking, personal assistant tickets, viewing platform access and disabled toilets. We have a dedicated access reception manned by our Access Team. Not everyone may be eligible for all of the access facilities, applications can be made for individual facilities. More detailed information is available further down the page.
I am unsure if I qualify for the access facilities on offer.
Automatic qualification applies to those able to supply the following documentation dated within the past 12 months or with valid date covering the event:
• Front page of DLA letter with PIP letter
• Front page of Attendance Allowance letter
• Blue badge accompanied by driver’s license photo card and/or
passport photo page
• Evidence of being registered as severely sight impaired (blind)
• Recognised Assistance Dog ID card
I am unable to provide any of the above,
We recognise that the evidence above is not definitive. If you do not have any of the above evidence but wish to apply for particular access facilities you will need to complete the application form and provide a statement and supporting evidence. These applications will be considered on a case by case basis.
DISABLED ACCESS INFORMATION
Access around the site
The Parklife event takes place at Heaton Park. Please see the park’s website for more information.
The site is a green field site with some sloping areas around the event site and the event entrances. The event field is park land therefore some areas within the site will be uneven. There are no hard standing pathways once in the event site. The majority of stages will be, on average, 60 to 70 metres apart.
Bookable access facilities
The location of the disabled car park will be within 5 minutes of an event entrance
The event will take place in the Papal Field in Heaton Park, all entrances to the park will be accessible.
The following access facilities need to be pre-booked using the Access Requirement Form.
2 for 1 tickets for personal assistants
We provide a 2:1 ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant. Once you have brought a full price ticket, please fill in the access requirement form and provide us with documentation in order to receive your personal assistant ticket.
Arriving and departing the festival
Metrolink: There are two tram stops within close proximity to the festival site; Heaton Park and Bowker Vale. Heaton Park is closer to the site, the closest entrance is East, which is the least accessible entrance and the Access Reception is on the other side of the festival site. It is recommended that you alight at Bowker Vale and then walk the short distance to the Access Entrance just off Sheepfoot Lane, M25 0DN. The Heaton Park tram stop will be CLOSED when the event finishes, for leaving the event you MUST use Bowker Vale.
Taxi: Ask your taxi to drop you at the at the site car park which is just off Sheepfoot Lane, M25 0DN
Bus: The bus stop will drop you at the North Gate of the festival site, however it is equidistant to walk to the Access Reception, so please follow the Access signs.
Parking: The Access Car Park is located just off Sheepfoot Lane, M25 0DN, it is beyond the public car park, and is the hard standing car park, which is adjacent to the Reception.
Bike: The bike store is located just off Sheepfoot Lane, M25 0DN, it is the hard standing car park, which is adjacent to the Reception.
Walking: When heading from Bury Old Road, go beyond the East entrance on Sheeofoot Lane, M25 0DN, to find the entrance to the car park and then the Reception. When heading from Middleton Road, walk along Sheepfoot Lane and follow signs for public and access car park, the reception is adjacent to the access car park.
An accessible car park is located as close as possible to an event entrance.
Admittance to the viewing platform will only be given to those wearing a access wristband and access lanyard.
There will be four viewing platforms available at the event; Main Stage, Temple Stage, Now Wave/Drop the Mustard, Resident Advisor / Bugged Out and Big Top / Sounds of the Near Future. The tented stages and the platform will be at the back of the tent next to the Front of House stand. The Main and Temple Stage view platforms will be adjacent to the Front of House, with a direct view of the stage.
We welcome assistance dogs onto the site with advance notice. There will be an area provided for toileting and drinking.
There will be general warning signs in all the performance area if strobe lighting will be used. Due to the nature of the artists it is likely that strobe lighting will be used throughout the performances. There will not be a warning immediately before a period of strobe lighting.
There are First Aid facilities within the event site. There will also be Medics and First Aiders on patrol around the event. If you require more information, please get in touch.
Contact details for disabled access enquiries
If you require more information on the disabled access facilities at the event or would like to get in touch please email firstname.lastname@example.org, call 0161 711 0017 or write to us at: Access Officer, Ground Control, 3rd Floor, 14 Little Lever Street, Manchester M1 1HR
We are pleased to have this event in Heaton Park. We can only do so with the support of the local community, please respect our neighbours by arriving and leaving peacefully, not trespassing on their private property and not dropping litter.
Heaton Park is surrounded by busy roads, we encourage all attendees to Parklife to use the extensive local public transport which services the park. For those who are travelling by car to the site, we strongly encourage you to car share to help us strive to be a greener Parklife.
Please see the Transport to Parklife section for the best ways to get to the festival.
Parklife has a 10p deposit scheme on plastic cups and bottle as part of our commitment to significantly reduce the amount of waste produced at the festival . We aim to reduce our carbon footprint, and by doing this we can ensure that your waste gets recycled properly rather than going to landfill. For each cup or bottle that is returned to a Cup Exchange Point, you will receive the 10p deposit back.
Parklife returns to Heaton Park on Saturday 6 & Sunday 7 June 2015. Parklife has been working closely with Manchester City Council, neighbouring local authorities and Greater Manchester Police to ensure that any potential impact on the neighbourhood is kept to a minimum. Lessons learnt from previous events, and feedback from residents following last year’s Parklife, have been taken into account as we have planned Parklife 2015.
This year the Festival will include a Community Impact Taskforce to work with you before, during and after the event, listening to your concerns and taking positive steps to reduce the impact of the event. It will address issues such as:
- Inconsiderate and anti social behaviour
- Traffic management and how people arrive / leave
- Litter and noise
- Impact on the local economy
- Economic impact on the local area
The Taskforce is being put in place for the benefit of your local community and will be managed from a Community Impact Hub, based at the Maccabi Centre. The Taskforce will endeavour to ensure that issues and complaints are responded to and resolved quickly.
This year’s event will take place from 11:00 to 23:00 both days, with last entry to ticket holders being at 17:00. In addition, on Friday 5 June there is a concert by The Courteeners from 17:30 – 23:00.
If you have a query or complaint, please contact us as follows:
During the event: Community Impact Taskforce
- Phone - 0161 883 1962
(Friday 15:00 – 01:00 Saturday & Sunday 9:00 – 02:00)
- Email - email@example.com
- Twitter - @parklife_locals
- In person - The Maccabi Club, Bury Old Road
(Friday 15:00 – 23:00 Saturday & Sunday 09:00 – 21:00)
Before or after the event: Community Impact Manager ￼
- Phone - 0161 711 0017
- Email - firstname.lastname@example.org
- In person - details and locations of the drop in sessions TBA
- Access to Heaton Park -
We know that Heaton Park is a well used local resource and we aim to minimise disruption, however, as with any major event, we need to ensure the safety of park users, spectators and contractors alike. The area of the Papal Field and its surrounds will be fenced off to allow for the event-build between 18 May and 22 June (we anticipate a week being required to clear the site after the event, but this may be subject to weather conditions and/or other factors.) We ask all park users to respect that this area is a working event site, and to keep to the designated routes around the park. Maps will be displayed at all Park gates.
We will be working closely with Park Management to ensure that the Park is protected throughout the duration of the event, and that any damage caused is rectified as soon as possible afterwards.
- Noise Control -
Vanguardia Acoustic Consultants have been appointed to develop a noise management plan to minimise noise nuisance to local residents. Vanguardia will work closely with Manchester City Council’s Environmental Health team to monitor noise levels throughout the event and will adjust sound levels if necessary to ensure that they stay within permitted levels. The summary below shows times of amplified sound:
Thursday 4 June
- 16.00 – 20.00 - Sound checks
Friday 5 June
- 15.30 – 17.30 - Sound checks
- 17:30 – 23:00 - Live Event
Saturday 6 June
- 10:00 – 11:00 - Sound checks
- 11:00 – 23:00 - Live Event
Sunday 7 June
- 10:00 – 11:00 - Sound checks
- 11:00 – 23:00 - Live Event
We are aware that this is exam time for St Monica’s High School and are liaising with the school to ensure students are not disturbed during this important time, hence sound checks will only start once exams have finished.
- Traffic and Transport Management -
A detailed traffic management plan has been prepared and agreed in conjunction with Manchester City Council’s and Bury Council’s Highways teams, Transport for Greater Manchester, Metrolink, bus operators and taxi operators. The overall strategy involves minimising the amount of on-street parking by encouraging greater use of public transport.
A shuttle-bus service will be in operation, as last year, from the City Centre – which will drop-off and pick up festival-goers within the park. For the first time this year people attending the event will be able to purchase a single ticket for use on either the bus or tram. Sainsbury’s is the designated pick up and drop off point and will be managed as part of the event.
Event Parking will be provided within Heaton Park and event specific signage will direct drivers to use event car parks on all routes to Heaton Park. A Taxi operation will be based in the car-park off Sheepfoot Lane and we are working to tackle the problem of private hire taxi drop off through improved communication and enforcement.
In 2014, we implemented a resident permit scheme and are reviewing the extent of this for 2015.
If your street is due to be affected by any of our Traffic Management plans, you will receive details of these plans in a follow up letter a week before the event.
- Litter and Waste Management -
A dedicated external cleansing team will be in place and their responsibility will be litter clearance of the surrounding park area, and the roads and pavements in the local vicinity. We are also working in conjunction with neighbouring Local Authorities to ensure that the cleanliness of the wider surrounding area is maintained. Dedicated jet washing teams will also be in place, as well as additional bins. If you have any suggestions for the position of bins please get in touch.
- Security and Policing -
Greater Manchester Police have been involved in the Parklife planning process and will have an event specific deployment over the weekend. They will be working with FGH Security, part of the Community Impact Taskforce, to help manage the local environment during periods of arrival and departure for the event.
The external security patrol around the park has been significantly increased for this year and, taking into account feedback from 2013 and 2014, we have identified additional areas for these patrols. The Community Impact Taskforce will consist of 100 Community Impact Officers who will be easily identifiable – please feel free to approach them with any concerns – they will be happy to help. If you would like to find out more about how the Taskforce will operate, please attend the Public Information Open Session (details below).
On street drinking is being actively discouraged through pre event information given to audience members. People attending Parklife are being advised that any alcohol should be taken into Heaton Park, where drinking is permitted. This will be endorsed by the Community Impact Taskforce and on-street signage.
- Toilet Provision -
As well as the toilets provided within the Parklife site and wider park, toilets will also be placed at external locations, concentrating on key areas such as transport hubs and walking routes. Following feedback from 2014, the number of toilets at each location is being increased and additional, new locations are being considered. If you have any suggestion for the position of toilets please get in touch.
- Community Information Sessions and Contact Line -
A Public Information Open Session will be held on Thursday 21 May 2015, 17:00 – 20:00 at the Orangery, Heaton Park.
A presentation will give an overview of the event at 17:00 and again at 18:30. This will give the opportunity to ask questions and to understand the planning that has taken place so far.
In addition, throughout May there will be a number of drop in sessions in the locality - these will be listed on www.parklife.uk.com/information.php (please select ‘information for local residents’ for details and locations of the drop in sessions)
There will also be a post event feedback session held at the Orangery, Heaton Park on Wednesday 1 July 17:00 – 20:00.
If you have any issues immediately after the event please contact 0161 954 9005 between 09:00 – 17:00, Monday 8 June or email email@example.com. If you have any comments after the event, please do attend the feedback session.
Ticket fraud is when you buy tickets from a website, but the tickets do not arrive or turn out to be fake.
How do scam ticket websites work?
- The website offers you the chance to buy tickets to a popular event. The event is often actually sold-out, or the tickets haven’t officially gone on sale yet.
- You pay for the tickets but they are never delivered.
- In some cases you might be told that a customer representative will meet you at the venue on the day. Nobody turns up.
- You may even receive tickets, but when you arrive at the event, the organisers tell you the tickets are fake.
- When you try to call the company you bought the tickets from, your calls are not answered or do not connect.
- Remember that it’s easy for scammers to set up a fake website that looks genuine. Some even use a name or website url that is similar to a legitimate website. If you’re unsure or it sounds too good to be true, leave the website immediately.
Get safe online: Protect yourself from scam ticket websites
- Check where the company’s office is and whether they have a landline in this country and a proper address rather than a PO box.
- Check online if there is adverse criticism of the company.
- Ask questions, such as when the ticket will be dispatched and what type of ticket you are buying.
- Read the terms and conditions on all but particularly not known websites (some ticket websites state quite clearly that there are no refunds).
- If you’re buying football tickets, be aware that it’s illegal to re-sell football tickets under the Criminal Justice and Public Order Act in most instances.
- Pay for tickets by credit card – the card issuer is jointly liable for a failure for goods or services to be provided as long as the price of a single ticket is more than £100 (but less than £30,000) but check with your card provider how long the period of liability is if the event is further ahead .
- Check the payment pages are secure by looking for a padlock symbol in the address bar, and making sure the website address begins with ‘https’.
If you have lost money to a ticket scam, report it to Action Fraud.
If I have bought a weekend ticket can I camp overnight?
No, Parklife Weekender is not a camping festival and all attendees will be asked to leave the site at the end of the event, being 23:00. No cars are permitted to park overnight in the allocated car parks.
Can I take in my own food and drink to Parklife?
No, you are allowed to drink and eat in the park outside the perimeter of the festival and in the queuing lanes. But once you reach the search lanes you cannot take in any food or drink. There are a large variety of food and drink facilities within the festival.
I have an enquiry regarding my tickets, who do I speak to?
You need to contact the ticket agency that you purchased your ticket from, please see the ticketing section of the website for a list of ticket agencies and their websites.
I have lost my ticket, what can I do?
Unfortunately tickets and wristbands cannot be replaced under any circumstances.
I would like to bring my food/market stall to Parklife, who do I contact?
See the Trading at Parklife section on the Info page for contact information.
I would like to work at Parklife, who could I contact?
See the Working at Parklife page for contact information and job roles available.
Can I come to Parklife if I am under 16?
No, unfortunately all attendees have to be 16 or over to attend Parklife Festival. 16 and 17 year olds must be accompanied by an adult. (Maximum of 4 per under 18's per adult)
Can I smoke at Parklife?
The same regulations apply at Parklife as the rest of the country, you can smoke in the open air but not inside big tops and tents, look out for the ‘no smoking’ signs.
When can I arrive/leave by?
Parklife gates open from 11:00 on Saturday 8th and Sunday 9th June. On both days the event finishes at 23:00.
If I leave Parklife can I get back in?
No, there is no re-entry into the festival whatsoever. But we have everything you need inside the site. Please see Site Facilities section above for more information.
I would like my band/act to play at Parklife, who should I contact?
We have already programmed the full line-up for Parklife 2014 so unfortunately there is no opportunity for further acts. Please see the line-up page for further details.
What time is last entry to Parklife?
Last entry to Parklife is 5pm.
Can I buy official Parklife Merchandise?
Yes, we will be selling a wide range of merchandise at the festival.
Are dogs allowed into the event?
No pets are allowed within the event site. Assistance Dogs, however, will be permitted.
Is there anywhere I can arrange to meet up with my friend?
We suggest using the Information Point in the main arena as a meeting point for friends.